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What Not To Tell Your Insurer.

Posted on | November 10, 2009 |

Here’s an article from CNN Money about the 5 Things you should never say to your insurer that’s both humorous and at times enlightening.

Here’s the list along with some thoughts on each.

1. “I Think …”

I found this one to be enlightening because I could easily see myself saying it without thinking about the implication. The problem is that when you tell an insurer what you “think” happened, it casts doubt on your story no matter how true it may be. This is probably likely in the context talking to your auto insurer after an accident or homeowner’s insurance agent while filing a claim.

The article also says to be careful not to speculate, as you may inadvertently suggest a cause for your damage that isn’t covered by your insurance policy, thus giving an unscrupulous agent a way out of paying the claim. It’s best to stick to the facts, and be concise.

2. “I Got Whiplash”

Apparently “whiplash” is one of the most common injuries used in insurance fraud. Simply using the word, or even indicating a neck injury in general, is likely to flag your claim for further inspection; at best slowing the process down and delaying your payment, at worst resulting in your claim being dismissed entirely.

3. “It’s an Experimental Treatment”

If you’re looking for money to pay a health bill, stay away from these words. Truly experimental treatments are usually not covered by insurance, and using those words will give the insurance company an excuse not to pay.

4. “My Basement Flooded”


“Flood” is another red-flag word in the insurance biz.If it’s truly a flood, then it will only be covered by flood insurance. If it’s a burst pipe, then it may be covered by homeowner’s insurance. The word “flood refers to an act of weather or an overflow from a nearby body of water” in the insurance business. It’s best not to speculate, and let them make the case for the damage being caused by a flood.

5. “Just Send Me a Check”

Wow! Does anyone really ever say that to an insurer? I imagine they’re going for anything that may be in the general sentiment of “show me the money”. Still, it does hi light the importance of choosing your words carefully. Always phrase such sentiments in terms of the claim itself. For example, don’t say “Where’s my check?” Rather say, “I’d like to have this process resolved so I can fix the damaged to my roof.”

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Comments

One Response to “What Not To Tell Your Insurer.”

  1. Panama Bed and Breakfast
    November 11th, 2009 @ 11:55 am

    Great tips! your blog is really giving useful information to all. Thanks for posting :)

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